Shipping & Delivery
We work with several manufacturers to provide you with a vast choice, so our stock is spread out over multiple fulfilment centres worldwide. If you have ordered several different items they may be sent out in separate parcels, so don’t panic if you don’t receive all your items at once, they will be on their way.
Once your order has been shipped you will receive an automated shipping confirmation email with your tracking number/s. It is then in the care of the courier or postal service.
Shipping times vary depending on the manufacture and customer location, so please allow 7-30 business days for delivery.
If your shipment is overdue, please contact the couriers or postal service in the first instance. If you need any further assistance, please contact us and we will make every effort to help resolve the issue.
The recent Covid-19 virus pandemic has had a major impact on the fashion industry with sudden closures of factories and warehouses, along with disruption to deliveries. In these unpredictable times, changes to our terms and conditions with regards to production times and delivery may be necessary. We will make every effort to keep our customers informed of any serious delays or changes. We will also keep our customers up to date with regards to pending orders. Any major changes will be noted on the home page of the website and also announced on our social media pages.
Locations
We ship worldwide with the exceptions of North Korea, Syria and Iran. Additional restrictions may apply. It must be noted that currently some of our products may have delivery restrictions to the USA. These restrictions have been imposed by the couriers and therefore, beyond our control. The effected items will be noted in the description page. We are continually monitoring the situation and update accordingly.
Shipping Prices
Shipping prices may vary depending on the shipping method and location. To get an accurate estimate, we suggest adding your products to your cart and providing your shipping address, then reviewing your order before confirming.
Customs
On occasions some international orders may get stopped by the customs agency in your country and an additional fee may be required to release them. If this happens this is out of our control. We cannot be responsible for any customs restrictions, tariffs or other regulations that may apply. The laws differ from country to country, they change often, and we cannot keep up with them all. If you have any questions with regards to customs, we encourage you to speak with your customs office, although we will endeavour to ship any products you order to the address you provide.
Any customs duties, taxes, tariffs, fees or other charges that may apply and that are not already paid for by the customer at the time of ordering on our website are the customer’s responsibility.
Tariffs
Starting 2nd May 2025, the US government will eliminate the duty exemption for imports valued under $800. As a result some orders shipped to the United States on or after this date may be subject to additional customs duties and handling fees. In the event of duties or handling fees after 2nd May, customers will be responsible for any cost differences. We are closely monitoring the situation and will continue to provide timely updates as more information becomes available.
For our full terms and conditions see here.